Casinobest Privacy Policy — Your data, our responsibility

When you create an account or use our services at casinobest, some information is collected automatically while other information is provided by you directly. We only collect data that is genuinely necessary to operate our services.

Information you provide directly:

• At registration: name, date of birth, mobile number, email address, and password.
• During KYC verification: national ID number, scanned copy or photo of a photo ID.
• At the time of payment: your bKash or Nagad number (your full account number is not stored — only the last 4 digits are retained for verification purposes).
• Support communications: anything you write to us via live chat or email.

Automatically Collected Information:

• IP address and device type — collected for security and fraud prevention purposes.
• Browser type and operating system — used to optimise our service.
• Which pages you visited and how long you spent on them, and which games you played — used to improve your experience.
• Login and logout timestamps — kept for account security purposes.

Casinobest uses the data it collects solely for specific, legitimate purposes. Your information is never used for anything unnecessary or unauthorised.

To opt out of marketing communications, click the "Unsubscribe" link at the bottom of any email or contact our support team. Your withdrawal of consent takes effect immediately.

Casinobest does not sell your data — that is our firmest commitment. However, limited information may be shared in specific situations necessary for operating our services.

• Payment Processor: Only the minimum necessary information is shared with bKash or Nagad to verify transactions. They each operate under their own strict privacy policies.
• Game Provider: Only the data needed to manage a game session is shared with providers such as Pragmatic Play or Evolution — no personal identity information is passed on.
• Regulatory Authority: We are legally required to provide information in response to valid requests from Curacao eGaming or law enforcement authorities.
• Anti-Money Laundering (AML): Suspicious financial activity is reported to the relevant authorities as required by law.

All casinobest data is stored in internationally certified secure data centres. Servers are under 24/7 security monitoring, with multiple layers of protection in place to prevent unauthorised access.

Casinobest conducts regular penetration testing and security audits to identify server vulnerabilities. In the event of a data breach (which has not occurred to date), affected members will be notified within 72 hours.

Cookies are small text files stored in your browser that help casinobest run smoothly. We use three types of cookies, each serving a distinct purpose.

Analytics and functional cookies can be turned off at any time from your browser settings. Note that disabling essential cookies may affect how the site functions.

Casinobest members enjoy several rights over their personal data. Exercising these rights is straightforward — simply contact our support team.

To exercise any of your rights support@casinobest.life. In the subject line, write "Privacy Request". We will respond within 30 days.

Casinobest strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal data from minors.

Date of birth is verified at the point of registration. If it is later found that a member was under 18 at the time of registration, their account will be immediately closed and all stored data will be deleted.

• If a parent or guardian suspects that a minor is using this platform, please contact our support team immediately.
• We make no compromises when it comes to child protection — it is both a legal obligation and an ethical responsibility.

Casinobest works with trusted third-party service providers that handle limited technical functions. Every sub-processor is bound by contract to follow the same privacy standards we uphold.

• Cloud hosting provider: Provides secure server infrastructure. They store data only — they do not process it.
• Email Service Provider: Sends transactional emails (OTP, receipts). They can only see your email address and message content.
• Game Software Licensor: Anonymised session IDs are used to manage game sessions.
• KYC Verification Service: Assists with identity document verification. Raw document data is deleted once verification is complete.

Casinobest may update this policy from time to time. You will be notified at your registered email address before any significant changes take effect.

• Minor edits (such as language clarity and spelling corrections) may be made without separate notification.
• If the purpose of data use or any third-party partners change, you will be notified at least 14 days in advance.
• If you do not agree to the changes, you will have the option to close your account within that notice period.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page is always kept current.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our data protection team directly.

For urgent account security issues — such as a suspected unauthorized login — contact us via live chat immediately. Your account will be temporarily secured within 5 minutes.